Privacy Policy

Privacy Policy
Your privacy is a top priority for our company, and we are committed to maintaining our strong community standing by safeguarding the information you share with us. This privacy policy outlines how we collect, use, disclose, and protect your information when you use our website.
Information Collection and Use
We may collect information through our website solely to respond to your inquiries and/or process orders. All collected information will be kept confidential and used only for legitimate purposes. We are committed to ensuring that your data is not misused.
We may share your information with our employees, agents, contractors, and advisors when necessary to fulfill your requests or provide services.
Payment Information
All payments are processed through Stripe secure checkout system. We do not collect or store payment details, such as your credit card or bank account information, ensuring that this sensitive data remains unseen by us.
No Unauthorized Sharing
Under no circumstances will we sell, share, or provide your personal information to external parties or mailing list providers. Collected information may be retained in our systems for taxation and compliance purposes, and it may also be used internally to assess marketing effectiveness.
Disclosure of Personal Information
We may disclose personal information to:
• Service Providers: To enable them to provide services (e.g., IT providers, web-hosting services, data storage, payment processors, and marketing providers).
• Employees and Related Entities: For business operations and service delivery.
• Business Partners and Agents: Where applicable, in existing or potential business collaborations.
• Legal and Regulatory Authorities: To comply with laws, regulations, or court orders.
• Third Parties for Data Processing: Such as Google Analytics and other services for data analysis or advertising.
We may also disclose your personal information in cases of:
• Legal proceedings or the exercise of our legal rights.
• Transfer of our business or assets to another entity.
International Data Transfers
If you provide personal information to us, you consent to its potential disclosure to third parties residing outside of Australia. For individuals in the EEA, your information may be transferred to jurisdictions without GDPR adequacy decisions or safeguards, subject to associated risks.
Cookies and Web Beacons
We may use cookies to enhance your browsing experience. Cookies are small text files stored in your browser that help us store preferences and provide personalized services.
Types of Cookies We Use:
1. Strictly Necessary Cookies: Enable core website functionality, such as secure logins and e-billing.
2. Analytical/Performance Cookies: Help us understand visitor behavior to improve website performance.
3. Functionality Cookies: Allow us to personalize content and remember your preferences.
You can block cookies via your browser settings, but this may limit your ability to access some website features.
We may also use web beacons (Clear GIFs) to monitor website traffic and improve user experience.
Third-Party Services
We utilize third-party services, including but not limited to:
• Olark
• Google Analytics
• Facebook
• Hotjar
• AdRoll
To understand how Google processes data, visit: Google Privacy Policies.
Contact Us
If you have any questions or concerns about your privacy while using our website or engaging with us, please feel free to contact us at any time.